FAQ

The day after you submit your request.

Call our toll free number 832-251-9193 and a representative will assist you with any questions you may have about the services you require.

We use steam cleaning and deep cleaning. With steam cleaning, it is a more basic cleaning. Deep cleaning is more thorough.

It is a basic steaming done with soap and steam. The water used is 200-degrees and the carpet is cleaned with soap and steam.

Deep cleaning consists of three things: a pre-conditioning treatment, stain remover treatment and a deodorizer. First, the pre-conditioning is applied to soften the carpet fibers, then the stain remover is applied together with the deodorizer – a two-step process.

For proper drying, depending on the area of each room, we recommend that you keep on your air conditioner on high for at least a few hours in the summertime and the winter time or open all your windows for a few hours.

Following our recommendations as above, yes.

If your carpet is properly dried according to our recommendations above, there should be no smells hanging in the air. Proper ventilation is recommended at all times. Remember: smells from smoking, cooking, etc. could all be retained in your drapes, furniture and carpet if you don’t have proper ventilation and an efficient air system.

Yes.

Our technicians will assist with moving small and objects that are not too heavy. However, we recommend that all heavy furniture, such as beds and dressers, tables, chairs, couches, etc. to be moved prior to our staff arriving as this could delay in the cleaning process.

We recommend that all furniture legs, especially the ones with metal tips, be placed on foil or covered with a material that will not mark the carpet.

After we steam clean your carpet, the longevity of its new condition depends on you and your family. We recommend that everyone in your household wear indoor shoes/socks only. The more everyone takes care in protecting the carpet by not using shoes with grease, mud, crayons, animals or outside dirt, the longer your carpet will retain its cleanliness and fresh smell.

Duct cleaning is different from air purifiers because air purifiers are only for the direct room you have it in use and is limited as to the area it covers. Duct cleaning is the cleaning of all the ducts in your home and also the main unit from where the air is circulated – it is not limited the way your air purifier is. It reaches every room in which you have ducts, plus we guarantee this will last for approximately two (2) years providing it is constantly maintained with changes to the filters.

He first removes the supply vent covers, inserts a 50′ flexible hose with a special brush head. He then proceeds to open, brush and vacuum each vent all the way to the main unit. Then he vacuums all the dust and debris from the vents, making sure none of the dust returns inside the house. The dirt is sucked up into the water-filled vacuum.

Yes. Our guarantee covers all work done in your home by our technicians on your duct system.

You may call our customer service number 832-251-9193 and speak with a representative who will assist you.

You can call our Customer Service number and an agent will take your call and your complaint. We will send out a technician to redo the work originally performed within 24 hours of your call or you may make a formal complaint and we will reply as soon as possible and make all arrangements to your satisfaction.